Yeah, it's been that bad, starting last night with an email that said that they were once again having problems with the same thing they were having trouble with last week, which I decided to put in their hands. Nice to know that they FUBARed it worse than I ever could. We've come to the conclusion that there really ain't a whole lot more we can do about it, apart from reconfiguring the server as a 64-bit machine, adding more memory and reinstalling everything. See, we can't just add more memory, because the 32-bit operating system can't handle more than 4 gig.
I got precious little done today, apart from fixing a production problem and debating the relative merits of going 64 bit versus going to Unix, which I'd prefer but "they don't support" because they're a bunch of Windows bigots.
And I don't care. Just found out that everything looks good on something else. That feels good.