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Chief Jack's Galley

There's a place for people who laugh at nothing...


June 18th, 2008

Boy, if I haven't had conversations like this before... @ 12:07 pm

Current Location: 30062
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From:john_holton
Date:June 18th, 2008 10:26 pm (UTC)
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I guess that part of it is that they get people who have never called support before and have to be walked through slowly, but I wish that sometimes they would ask "what have you already tried?" and take it from there. Now, I've also had situations where I've had to explain things to the support person that they should have known. I get that a lot when dealing with the cable company and their Internet support. I think that the trouble is that when you call the support people, you get a Level I person on the line, and he or she is rated on whether or not they were able to solve the problem, which is not really fair to the support person. They should be judged on their ability to recognize that a problem is over their head and call in a Level II. But, they don't ask me...

Chief Jack's Galley

There's a place for people who laugh at nothing...